IT Support That Makes Running Your Business Easier

Managed IT Services for businesses in Tyler, TX

Technology should help your business move forward, not slow your team down. SidNetworks helps your business stay productive and secure with a local team that understands your technology and puts your people first.

Voted Best In Town IT Company, 2025
Managed IT Services
Built Around Your Business

You have enough to manage without chasing down your IT provider, waiting days for tech support, or worrying about surprise IT costs. We make technology easier to manage with responsive support, predictable pricing, and a local team you can count on.


Responsive Support When You Need IT


Waiting on a call back and sending emails into the void aren't what IT support should look like. At SidNetworks, we respond to support calls and emails within 15 minutes, and many issues are resolved the same day, helping your team stay productive.


Unlimited Support & Flat Monthly Fee


No surprise bills or unexpected support charges. You'll enjoy unlimited remote and onsite tech support from a local team that you trust.


A Local Team That Understands Your Business


You shouldn't have to explain your network every time you need help. Our technicians maintain detailed documentation of your technology environment, so our technicians can resolve issues faster.


Communication You Don't Have To Chase


You're more than a ticket number. We keep you informed throughout the support process, alert you to cybersecurity risks, and provide guidance that helps you make confident technology decisions.

why businesses choose sidnetworks

The weekend before opening SidNetworks, Sidney Collum lay in bed wondering how his new company could stand out. He thought back to the conversations he'd had with business owners and the frustrations he kept hearing: unanswered calls, poor communication, and IT providers who didn't seem to understand what mattered to their business.


Since opening in 2016, SidNetworks has built its culture around customer service, communication, and taking the time to understand each client's business.


It's an approach our clients notice, and one reason businesses choose SidNetworks when they're ready for a more personal, responsive IT experience.

Industries We Serve

Testimonials

Five black stars in a row.

"This company became our IT company a few years ago when it was just Sidney and another guy. They've grown...but not too big to keep that personal care feel happening today. Our business is very specific when it comes to IT infrastructure, and they invested in learning about how our business works, which was critical to their success."

Monte Hall

Hall Buick GMC

Five black stars in a row, likely representing a high rating or excellent quality.

"Our employees have been so pleasantly surprised by how much better the experience has been since we transitioned to SidNetworks. The communication has been fantastic, and every tech who has come out has been friendly, helpful, and a pleasure to work with. We especially appreciate how willing they are to help with things we would typically have been told “no” on in the past. Having a team that looks for ways to help has made a big difference!"

Jennifer Huffine

The Genecov Group

Five black stars in a row.

"Sid and his team are top notch people and do a great job across the board. Very Thankful to have them taking care of all our IT needs."

Jerry Jones

Jack O'Diamonds Honda/Lincoln

Five black stars.

"Every support ticket is responded to in a timely manner and the friendly support technicians always make sure that our needs are being met. No more waiting days/weeks for a resolution only to find out the problem was not actually fixed. No more getting the runaround. No more having to “google” for answers on how to resolve an IT issue on my own because it was easier and faster. One call/email and SidNetworks takes care of the rest. Thank you SidNetworks."

Sarah Kent

Pro-Electric Services


Frequently Asked Questions

  • What is your response time to support requests?

    SidNetworks responds to all calls, texts, and emails for technical support within 15 minutes! 

  • Do you offer hourly or break/fix tech support?

    We do not provide hourly break/fix IT support for unmanaged businesses. Why? So we can focus entirely on supporting the businesses relying on us for managed IT services.

  • What does managed IT services cost?

    SidNetworks managed service plans begin at $1,000 per month.  

  • Does on-site or remote support cost extra?

    SidNetworks managed service plans includes unlimited on-site and remote support.

  • How long is a typical contract?

    Our contracts are month-to-month. If you are ever unsatisfied with our services, you can cancel with a 30-day notice.

  • Is SidNetworks local?

    Yes! We are located in Tyler on Old Bullard Rd behind Chuys. Our owner, Sidney Collum, has lived in Tyler his whole life. Our staff work and live in Tyler. We love supporting other Tyler and East Texas businesses.

  • How long does onboarding take?

    Typically 30 days. We'll do all the leg work and keep you informed throughout the process.